CONTACT

We are available to assist you with your private customer needs by email from Monday to Saturday, 9 a.m. to 7 p.m. 

Email:

help@lumiconcept.com

We guarantee a response in less than 3 hours.
Merci de nous écrire, nous vous répondrons dès que possible.

First name/Last name: 

Phone number:

Email:

Order or product number:

MESSAGE

Any questions?
Discover the FAQ 

Delivery time ?

We offer delivery FREE  within 6 to 30 working days depending on the model.

 

An EXPRESS option is also available.

 

To offer you high-quality products at competitive prices, our products are prepared and shipped directly by our manufacturing partners and sometimes even made to order. They become our property once your order is placed, and we are responsible for delivering the goods to your delivery address. This method of operation results in additional manufacturing and logistics delays.

Where do you deliver? 

We deliver free of charge anywhere in the world.

What payment methods are available?

We offer several secure options to pay for your purchases:

 

Credit and debit cards : We accept all major cards, such as Visa, MasterCard, American Express, and many more. You can use your card securely thanks to our advanced encryption system that protects your personal data.

 

Apple Pay : If you're using a compatible Apple device, you can pay easily and securely with Apple Pay. It's a fast and convenient way to shop online.

Each payment method we offer is secure and meets the highest standards for online transaction security. You can choose the one that best suits your preferences and convenience.

Are payments secure?

Payments on our platform are secure to ensure the protection of your personal and financial information. We have implemented rigorous measures to ensure the confidentiality and security of every transaction.

 

Here's how we handle your credit card information:

 

Limited data retention : We never keep your credit card number.

Data security : All sensitive information is handled securely according to the highest industry standards. We use advanced encryption methods to protect your data from unauthorized access.

Fraud Protection : Our security system is designed to detect and prevent suspicious or fraudulent activity. We actively monitor transactions to ensure maximum security for our customers.

Compliance with safety standards : We comply with current regulations and security standards for online payments, ensuring that your personal information is treated securely and in accordance with data protection legislation.


 

How do I track my order?

You can track your order from your account (provided you created an account when placing your order).
In your order history, you will find the progress of your order.

 

Additionally, you will receive an email as soon as your order is shipped, with a tracking number for the package(s).

This tracking will be available when the postal services have received the package.

Return policy ?

You have 14 calendar days from the date you received your order to exercise your right of withdrawal. To do so, please contact us. You will receive a response within 24 to 48 hours and will be entitled to a refund or exchange, depending on your preference.

 

There are two cases for return costs:

 

1. The product is damaged: return shipping is free.
2. The product is compliant but you have changed your mind: return costs are your responsibility.

 

Once the items have been returned and checked, a full refund (excluding shipping costs) will be made within a reasonable time, and no later than 14 days after receipt of the withdrawal request.

 

For the right of withdrawal to be validated, the customer must notify us of their request before the end of the legal period of 14 days.

 

Orders placed via a signed quote are not affected by this right of withdrawal.

How to get a discount code?

We do our best to offer our best rates but we want to offer you an additional discount immediately applicable.


Use the code VIP10 and benefit from a 10% discount on your order (no minimum purchase).

Professional Space (B2B)
Quote & Account Creation

Our team of design consultants assists professional clients with their development projects in various sectors, such as hotels, restaurants, offices, and retail.

By creating a pro account or requesting a quote from us, professionals benefit from preferential rates, flexible payment terms, and personalized support. Our team of experts will assist you in choosing the right lighting fixtures for your projects. You also benefit from customized quotes, optimized delivery, and priority access to new products. To simplify your development projects, we offer tailored technical solutions and dedicated support.

 
  • Professional discounts all year round
  • Personalized quote within 48 hours
  • A dedicated advisor to listen to you

5000+ 5 stars 

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OF EXPERIENCE